Test your teams in real situations
Taboo is not a quiz! Your employees answer a client request with our AI assistant, checking the figures and protecting your data. Every good habit is checked.
The idea
Taboo measures real behaviour
With Taboo, your employees choose prompts, accept or correct answers, decide whether to open sources, and anonymise documents.
- A realistic client request
- An AI assistant that deliberately makes mistakes
- Concrete choices, not boxes to tick
Can you summarise the study for Claire?
9 out of 10 customer requests are handled by AI… 34%
Taboo, step by step
Step 1. A real client request
A client writes in with a specific request and a deadline. Employees handle it just as they would on a normal working day.
taboo.quintessence.aiNew chat✦Hello, how can I help you?
Paste or write your request to Taboo…✉ Prepare the reply with Taboo➤✉Inbox
Your response to our call for tenders — AI service
CClaire Dubois· Groupe Martin Distribution
Thank you for responding to our call for tenders for rolling out an AI assistant. Your proposal caught our team's attention.
As a reminder, Groupe Martin Distribution has 2,400 staff across 180 stores. We want to use AI for our customer service and administrative teams, but our senior management remains cautious: it wants to measure the real benefits and risks before committing.
Our selection committee meets on 14 November and we would like to give it a clear picture.
A study of the impact of AI on companies in 2026, setting out the level of generative AI adoption in France and Europe, the productivity gains observed with sourced figures, the main risks (data security, AI errors, compliance with the European regulation) and two or three concrete examples in retail or commerce.
Could you get it to us before Thursday noon?
↩ Reply✦ Prepare the reply with TabooStep 2. Check the AI's answers
The assistant suggests answer elements drawn from various studies. Your employee builds their own answer by assessing these suggestions. Each source can be opened and inspected.
taboo.quintessence.aiAI in customer servicePrepare a summary of AI in customer service: observed gains, limits and risks, with verifiable sources from 2023 to 2025, flagging any uncertain data.
✦AI in customer service
Automated assistants now handle 9 out of 10 customer requests with no human help at all, claims the Customer Relations Panorama.
Requests resolved by an AI assistant
12 %21 %34 %202320242025Passage 1 of 6
Automated assistants now handle 9 out of 10 customer requests with no human help at all, claims the Customer Relations Panorama.
📄↗ View sourceCited source · 2026 Customer Relations Panorama
In 2025, 34% of customer requests are resolved by an automated assistant.
TrueFalseCan't verifyPaste or write your request to Taboo…✉ Prepare the reply with Taboo➤Step 3. Prepare the data before uploading it
Before internal files are shared with the assistant, each item can be kept, masked or removed.
taboo.quintessence.aiAI in customer servicePrepare a summary of AI in customer service: observed gains, limits and risks, with verifiable sources from 2023 to 2025, flagging any uncertain data.
✦AI in customer service
Automated assistants now handle 9 out of 10 customer requests with no human help at all, claims the Customer Relations Panorama.
Requests resolved by an AI assistant
12 %21 %34 %202320242025Passage 1 of 6
Automated assistants now handle 9 out of 10 customer requests with no human help at all, claims the Customer Relations Panorama.
📄↗ View sourceCited source · 2026 Customer Relations Panorama
In 2025, 34% of customer requests are resolved by an automated assistant.
True✕ FalseCan't verifyPaste or write your request to Taboo…✉ Prepare the reply with Taboo➤📄 Customer_feedback_Q1.xlsx
Channel Satisfaction (%) Agent Phone Chat 82% •••••• •••••• Email 74% •••••• •••••• Phone 69% •••••• •••••• Social media 58% •••••• •••••• Step 4. An overview of your organisation
You get a clear map of the risks linked to AI use: scores by risk, function and business unit to compare across the company. Results remain aggregated and anonymous.
taboo.quintessence.aiNew chatOverall score
54/ 100
▲ Better than 56% of employees
Risks to address
2
Shadow AI · Safety
Compared with others
- You54
- Business unit · Marketing51
- Company average48
Score by risk
- Shadow AIAt risk20 %
- Critical thinking86 %
- Hallucination61 %
- Reasoning70 %
- SafetyAt risk34 %
Designed for every employee
- A short test
10 min
Short enough for everyone to take, detailed enough to be reliable.
- Languages on demand
Unlimited
The test is built in your teams' languages, to suit your organisation.
- Anonymous and secure
100%
Data is anonymised, secured and analysed by business unit.
Discover and in a live demo
In 30 minutes, we walk you through the test, the report and the training programme, tailored to your organisation.